FAQs

Where is my order?

As our items are personalised and made to order, the processing time for ALL orders is up to 10 business days, however I always aim to get items shipped ASAP. This means that the total time for receiving your order will be up to 10 working days + the postage time.

 

I haven’t received an order confirmation email?

Confirmation emails are sent out automatically shortly
after you have placed your order, if you cannot see one please check your spam/junk folder as they can sometimes go in there. If you still cannot find your order confirmation email you can contact us to check this for you using the details on the contact page.

 

Can I fast track an order?

If you have an urgent order that you need for a specific date, please just send me an e-mail to info@codaco.co.uk and I'll do my best to get it made and sent out ASAP for you. 

 

Can you add my logo to your products?

Yes! Please send me an e-mail to info@codaco.co.uk or dm me on Instagram to discuss. I can add single/two colour logos to all of our products unless they are extremely detailed. I can also create you a logo from scratch or enhance an existing one if its low quality etc.

 

Do you ship outside the UK?

Yes! Check out our delivery & returns page for details.

 

Can I send the item back if it doesn't fit right?

If you have purchased one of our personalised products, unfortunately we cannot accept returns or exchanges. However, if you are unsure on sizing, I am happy to send out your items with no personalisation for you to try on first and then return for your text to be added or a refund if the fit isn't right.

> Just place your order as usual

> Select 'Try before personalisation' as the delivery method

> You will then receive your plain items within 2-3 days

> Try your items on and fill out the form enclosed to state whether you are happy with the size, would like to change size or if you would like to cancel the order

> Return the clothing within 7 working days using the returns label enclosed

> If you decided to continue with your order/change to a different size, you will receive it back with personalisation within 10 working days upon receipt of your return

> If you decided to cancel your order for a refund, you will receive a refund within 48h upon receipt of the returned goods. This will exclude the postage charge. 

> Postage for this service costs £7, this includes delivery of plain clothing, return label & FREE re-delivery of your personalised order. If you cancel the order you will not be refunded this charge.

> If your order includes non clothing items they will be sent out within the normal order processing time of up to 10 working days.

>THIS IS A NEW SERVICE I'M TRIALLING, PLEASE E-MAIL ME IF YOU HAVE ANY QUERIES!